We strive to provide the best shopping experience at The Chilliwack Shop, and we understand that sometimes a return may be necessary. Please carefully review our return policy outlined below to ensure a smooth and hassle-free return process.
- Timeframe: You have 30-days from the date or purchase, or the date of delivery or from the day you receive the item in the mail (if shipped to you) to initiate a return.
- Condition: The item must be unused, in its original packaging, and in the same condition as when you received it.
- Exclusions: Certain items such as personalized or customized products may not be eligible for return. We will clearly state any specific return exclusions on the product page.
- Initiate the Return: To initiate a return, you can do so through your Account on our website. If you have any questions, please contact our customer service team within the specified return timeframe (firstname.lastname@example.org or 604-858-8121). You can reach us through the contact information provided on our website.
- Return Authorization: Our customer support team will provide you with a return authorization and further instructions on how to proceed with the return.
- Packaging and Shipping: Please ensure that the item is securely packaged to prevent damage during transit. You are responsible for the cost of return shipping and any associated handling fees, unless the return is due to our error or a defective product.
Refunds, Exchanges, and Store Credit:
- Full Refund: If the return is initiated within the specified return timeframe and meets the eligibility criteria, we will issue a full refund to your original payment method upon receiving and inspecting the returned item.
- Exchanges: If the return is initiated after the specified return timeframe, we will offer an exchange of the same item or items of equal value. The value of the store credit will be equal to the purchase price of the returned item.
- Store Credit: In cases where an exchange is not desired, we may offer store credit for the value of the returned item, valid for future purchases.
Exceptions and Additional Information:
- Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement, refund, exchange, or store credit, depending on the situation and your preference. We may ask you for photo evidence of the defect before shipping you a new item.
- Return Shipping: Please note that the cost of return shipping and any associated handling fees are the responsibility of the customer, except in cases where the return is due to our error or a defective product.
- Processing Time: Once we receive your returned item, please allow sufficient time for processing. Refunds, exchanges, and store credits will be processed promptly, but the exact timing may vary depending on your payment provider or financial institution.
If you have any questions, concerns, or need assistance with a return, please contact our customer service team at email@example.com or 604-858-8121.
This Return Policy is effective as of July 15, 2022 below and applies to purchases made from The Chilliwack Shop and the Tourism Ch'illiwack Visitor Centre. We reserve the right to update or modify this policy at any time, and any changes will be effective immediately upon posting on our website.