Privacy Policy

At The Chilliwack Shop, we are committed to protecting the privacy and personal information of our website visitors and customers. This Privacy Policy statement outlines the types of information we collect, how we use and safeguard it, and the choices you have regarding your personal data. By accessing or using our website, you consent to the terms described in this policy.

Information Collection:

1. Personal Information: We may collect personal information such as your name, email address, phone number, and shipping address when you place an order or sign up for our newsletter. This information is necessary for order processing, delivery, and communication purposes.
2. Non-Personal Information: We may collect non-personal information, including but not limited to your browser type, device information, IP address, and website usage data through the use of cookies and similar technologies. This information helps us enhance your browsing experience and improve our website's functionality.

Use of Information:

1. Order Processing: We use the personal information provided during the ordering process to fulfill your purchases, arrange for shipping, and communicate with you regarding your order status.
2. Communication: With your consent, we may send you promotional emails, newsletters, and updates about our products, services, and promotions. You can opt-out of these communications at any time.
3. Website Improvement: Non-personal information collected is used to analyze trends, track user navigation, and improve our website's design, content, and functionality.
4. Legal Compliance: We may use or disclose your information when required by law, legal process, or in response to a valid request from a governmental authority.

Information Sharing:

1. Third-Party Service Providers: We may share your personal information with trusted third-party service providers, such as shipping carriers and payment processors. These entities are bound by confidentiality agreements and are only authorized to use your information as necessary to provide services to us.
2. Legal Requirements: We may share your information in response to a legal obligation, enforceable governmental request, or to protect our rights, privacy, safety, or property, or that of others.

Data Security:
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Websites:
Our website may contain links to third-party websites. We have no control over the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy:
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us, and we will promptly remove the information from our records.

Changes to the Privacy Policy:
We reserve the right to update or modify this Privacy Policy statement at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your information.

Contact Us:
If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us using the information provided on our website. By emailing info@tourismchilliwack.com or calling our Visitor Centre at 604-858-8121 ext 106.

This Privacy Policy statement is effective as of June 1, 2023 and applies to The Chilliwack Shop website and all related services.